FAQs
General Questions
Q: What services do you offer?
A: We offer a range of cleaning and maintenance services including Solar Panel Cleaning, Gutter Cleaning, Roof Cleaning, Pressure Washing, Soft Washing, Bird Proofing, and Lawn Maintenance.
Q: How can I book a Quote?
A: You can book a quote by calling us directly at 0411 911 776, emailing us at McKewinSolarCleaning@Gmail.com, or using our online booking form available on our website.
Q: What areas do you serve?
A: We serve Dalby and surrounding areas within 100km Radius - including Parts of the Western Downs, Darling Downs and South East QLD. If you're unsure whether we cover your area, please contact us for confirmation.
Q: Are your services insured?
A: Yes, all our services are fully insured. We prioritize safety and professionalism in every job we undertake.
Solar Cleaning
Q: Why should I clean my solar panels?
A: Regular cleaning of solar panels is essential to maintain their efficiency. Dirt, dust, and bird droppings can significantly reduce the amount of sunlight that reaches the panels, decreasing their energy output and reducing the lifespan of your panels.
Q: How often should I clean my solar panels?
A: It is generally recommended to clean solar panels every 6-12 months. However, the frequency can depend on your location and environmental conditions.
Q: Is it safe to clean solar panels myself?
A: Cleaning solar panels can be risky if you're not experienced. Our professional team uses specialized equipment and techniques to safely and effectively clean your panels without causing damage.
Gutter Cleaning
Q: Why is gutter cleaning important?
A: Regular gutter cleaning prevents blockages that can lead to water damage, mold growth, and pest infestations. Gutter cleaning ensures proper water flow away from your home.
Q: How often should I have my gutters cleaned?
A: Gutters should be cleaned at least twice a year, typically in Autumn and Spring. However, more frequent cleaning may be necessary if you have a lot of trees near your home.
Q: I have a Double Storey house, can you do this?
A: Our team is equipped with the necessary tools and safety gear to clean gutters on single and double Storey properties safely and efficiently.
Roof Cleaning
Q: What are the benefits of roof cleaning?
A: Roof cleaning removes moss, algae, lichen, and debris that can damage your roof over time. It helps maintain the roof’s integrity and extends its lifespan.
Q: How do you clean roofs without causing damage?
A: We use gentle, yet effective soft washing techniques that clean your roof without the high pressure that can cause damage.
Q: Can I clean the roof myself?
A: Roof cleaning can be extremely dangerous if you’re inexperienced. It’s recommended to use a professional for work on the roof as it’s a fall risk, and once you add in a wet roof it’s even more slippery and dangerous.
Pressure Washing
Q: What surfaces can be pressure washed?
A: We can pressure wash a variety of surfaces including driveways, sidewalks, patios, decks, and siding.
Q: Is pressure washing safe for all surfaces?
A: While pressure washing is safe for most hard surfaces, it can damage softer materials like wood if not done correctly. Our team assesses each surface to determine the best cleaning method.
Q: How often should I pressure wash my home?
A: The frequency of pressure washing depends on your local climate and the amount of dirt and grime buildup. Generally, once a year is sufficient for most homes.
Soft Washing
Q: What is soft washing?
A: Soft washing is a cleaning method that uses low pressure and special cleaning solutions to remove dirt, algae, and mildew from surfaces. It’s ideal for more delicate surfaces like roofs and siding.
Q: How is soft washing different from pressure washing?
A: Unlike pressure washing, soft washing uses a lower pressure to avoid damage to surfaces, combined with environmentally friendly cleaning solutions to effectively clean and disinfect.
Q: Is soft washing safe for my plants and pets?
A: Yes, the cleaning solutions we use are biodegradable and safe for plants and pets.
Bird Proofing
Q: Why do I need bird proofing?
A: Bird proofing prevents birds from nesting and roosting on your property, which can cause damage and health hazards due to droppings and nesting materials.
Q: What do you use for bird proofing?
A: We use a special mesh guard designed to prevent birds from accessing specific areas without harming them. It is made with Stainless Steel and coated in black PVC to ensure strong resistance to weather without the risk of Bimetallic corrosion.
Q: Will Bird-Proofing void my warranty?
A: Our bird proofing solutions are designed to be non-invasive and specifically tailored to avoid any interference with your solar panels or their mounting systems. We use humane, professional methods that do not alter or damage the panels.
Lawn Maintenance
Q: Do you offer regular mowing?
A: We are happy to meet our customers needs no budgets. Whether you’re after a once off mow or needing a regular monthly mow, we can arrange that.
Q: Do you remove the grass clippings?
A: Yes, we take the grass clippings with us unless otherwise stated by our customers if they’re wanting the clippings spread in the garden.
Q: I don’t own a mower or any equipment is that an issue?
A: For insurance purposes we only use our equipment. You don’t need to provide anything when booking with us.
Contact Us
Q: How can I get a quote for a service?
A: You can request a quote by filling out the form on our website, calling us at 0411 911 776, or emailing us at McKewinSolarCleaning@Gmail.com. We provide free, no-obligation quotes for all our services.
Q: Do you offer any discounts or packages?
A: Yes, we offer seasonal discounts and packages for multiple services. Follow us on Facebook to keep up to date with our current promotions.
Q: What payment methods do you accept?
A: We accept various payment methods including cash, eftpos, online payments, direct deposit, PayPal and PayPal pay in 4, Google pay, Apple Pay and Afterpay.
For any other questions or additional information, please don't hesitate to contact us. We're here to help!